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For 12 months after the date of your purchase, if you are not satisfied with the performance or quality of prints from our ink and toner cartridges, we will supply a replacement product at no charge.

If our products are proven to have damaged your printer, we will repair or replace your printer with an equivalent model of the same or better specifications.

We reserve the right to request evidence of faults, quality issues or damage prior to sending replacement product or authorising printer repairs. Please note that you must contact us and receive our prior written approval prior to contacting a service agent or repairer and prior to commencing repairs. In the event that we authorise (in writing) a repair to a printer, we will nominate a repairer of our choice.